Services K2 IT Support

Practical help when technology gets in the way

IT support that keeps work moving.

Remote and on-site help for the devices, accounts and tools your team uses.

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A complete, practical approach

IT Support, without the loose ends.

Get practical help when everyday technology interrupts work. K2 supports computers, office applications, printers, accounts and collaboration tools, with one-time assistance and ongoing support available.

Why businesses choose K2

One clear partner helps connect the immediate task to the rest of your technology, with the scope and responsibilities agreed before work starts.

Technician connecting cables on office computer hardware
Technician connecting cables on office computer hardware

Built around the problems you need to solve

  • Small computer problems keep interrupting your team
  • New employees start without the accounts or equipment they need
  • Nobody has a clear record of your devices, software or access

What is included

Choose the help your business needs.

Start with one service or bring several together in a coordinated plan. Every engagement is scoped to your systems, people and priorities.

Remote IT Support

Troubleshoot supported devices and software through an authorised remote session.

  • Windows, Microsoft Office, Outlook and email problems
  • Printer, scanner, browser and peripheral troubleshooting
  • OneDrive and Microsoft Teams collaboration issues
  • Password resets and user account assistance
  • General computer support and remote software installation
Ask about Remote IT Support

On-Site IT Support

Hands-on assistance in our supported London, Ontario service area, by appointment.

  • Computer, printer, scanner and workstation setup
  • Wi-Fi and router troubleshooting
  • Equipment installation and office technology troubleshooting
  • Hardware replacement assistance
Ask about On-Site IT Support

Employee Onboarding

Prepare a new employee’s technology before their first day.

  • Computer, user account, Microsoft 365 and business email
  • Outlook, OneDrive, shared folders and printer access
  • Applications, browser and company tools
  • Permissions approved by your authorised contact
Ask about Employee Onboarding

Employee Offboarding

Follow an agreed checklist when someone leaves your business.

  • Disable accounts, remove access and revoke sessions where supported
  • Transfer business files and reassign data
  • Preserve business email where required and supported
  • Remove or reassign software licences where appropriate
  • Document returned equipment
Ask about Employee Offboarding

Device & Asset Inventory

Know what you have, who uses it and what may need replacing.

  • Computers, laptops, monitors, printers and accessories
  • Assigned users, serial numbers and warranties
  • Software inventory
  • Devices due for replacement
Ask about Device & Asset Inventory

IT Documentation

Keep essential technology knowledge accessible to your business.

  • Hardware, software, network and equipment records
  • User guidance and setup procedures
  • Employee onboarding and offboarding checklists
  • Vendor information and basic technology documentation
Ask about IT Documentation

How the work moves

From the first conversation to a working setup.

  1. 01

    Understand your tools, team and priorities

  2. 02

    Agree on scope, costs and responsibilities

  3. 03

    Configure or build, then test with you

  4. 04

    Hand over and arrange support if needed

Work with K2

A one-time project. Or ongoing support.

One-Time Projects

A defined scope, agreed costs and a clear handover.

Website development, office and computer setup, printer configuration, Microsoft 365 migration, CRM implementation, automation and custom applications.

Discuss Your Project →

Ongoing Support

A monthly scope built around the systems you need help with.

Website hosting and maintenance, IT support, Microsoft 365 administration, employee onboarding and offboarding, domains, cloud services, automation maintenance and software support.

Included work, users, devices, service hours and third-party costs are confirmed in your agreement. Additional projects are scoped separately.

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A starting monthly option

Website Care

From CA$99 / month

One existing, supported business website, subject to an initial review.

Discuss Website Care
  • +Scheduled monthly website, WordPress, plugin and theme updates where applicable
  • +A backup before scheduled maintenance
  • +A basic website check after maintenance
  • +Up to 30 minutes of minor content changes each month

Hosting, domains, paid licences, IT support, major repairs, redesigns and new features are quoted separately. Applicable taxes are extra.

Monthly in advance. Unused content-change time does not roll over. Cancel before the next renewal; service continues to the end of the paid month. Any initial remediation is quoted before enrolment.

Service terms and recurring support conditions

Related services

Connect the rest of your business.

Team working at computer workstations in an office
02

K2 Office IT

Office IT

Computers, printers, workstations, hardware and office technology.

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Engineer working beside cloud server racks
04

K2 Cloud & Microsoft 365

Microsoft 365 & Cloud

Business email, Microsoft 365, OneDrive, SharePoint, domains and cloud services.

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Automated system running a configured process
05

K2 Automation

Automation & AI

n8n workflows, integrations, AI assistance and business process automation.

Explore services →

Frequently Asked QUESTIONS

Yes. We can address a specific issue or agree on recurring support for named users, devices and systems. Included work, scheduling and extra charges are confirmed in writing.

Still have questions? Get in touch.

Ready when you are

Tell us what you are trying to solve.

We will discuss the next step and confirm a clear scope before work starts.

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