Terms & Conditions

These terms apply to new services agreed with K2 Digital Media from 6 September 2026. The written quote, statement of work or support agreement identifies your services, deliverables, costs and responsibilities. Existing agreements continue under their agreed terms unless both parties agree to a change.

We confirm acceptance and any required payment before scheduling work. Browsing this website or submitting an enquiry does not create a paid service agreement. If a written project agreement conflicts with these general terms, the project agreement takes priority to the extent permitted by law.

Nothing in these terms excludes rights, remedies or protections that cannot lawfully be excluded. Any statutory cancellation, refund or warranty rights that apply remain available.

K2 provides web solutions, office technology setup, everyday IT support, Microsoft 365 and cloud configuration, automation and custom software or business systems. Only services listed in your written agreement are included.

Before work starts, we agree on supported systems, users or devices; deliverables; access; assumptions; milestones; testing; revisions; and any handover or ongoing support. Work discovered outside the scope is explained and quoted for approval before proceeding.

On-site work is subject to confirmed coverage and availability in our supported London, Ontario service area. Travel, parking, equipment and supplier charges are identified in the quote where applicable. Your internet service provider supplies your internet connection; K2 may assist with coordination and configuration.

Prices are in Canadian dollars (CAD). Applicable taxes are added where required. Quotes are valid for 14 days unless a different validity period is stated.

Any advertised starting monthly price applies only to the entry-level scope described with that price. It does not include every K2 service, unlimited support, all employees or all devices. The final monthly amount and included allowance are confirmed in writing.

Hardware, domains, hosting, Microsoft 365 licences, premium plugins, CRM subscriptions, API usage, AI usage, cloud storage and other provider fees are separate unless explicitly included. We obtain approval for purchases or chargeable upgrades made on your behalf.

Procurement assistance does not mean K2 holds equipment in stock. Availability, delivery, manufacturer warranties and supplier return conditions are confirmed with the supplier. We explain which party purchases and owns each subscription or item.

Website development normally requires a 50% deposit before work begins, with the balance due before final delivery, unless the quote states otherwise. Payment schedules for other projects are stated in the quote. One-time IT work is payable on completion unless otherwise agreed.

Invoices are due within seven days unless another due date is agreed. Any late charge must be expressly stated in the agreement and comply with applicable law. We contact you about overdue payments before suspending non-essential work or services.

Scope changes may affect cost and timing. Additional work, extra revisions, new features or provider changes require written approval. Estimates depend on the information and access available when prepared.

Website Care starts at CA$99 per month before applicable taxes. One existing, supported business website, subject to an initial review. Included: Scheduled monthly website, WordPress, plugin and theme updates where applicable; A backup before scheduled maintenance; A basic website check after maintenance; Up to 30 minutes of minor content changes each month. Hosting, domains, paid licences, IT support, major repairs, redesigns and new features are quoted separately. Applicable taxes are extra. Monthly in advance. Unused content-change time does not roll over. Cancel before the next renewal; service continues to the end of the paid month. Any initial remediation is quoted before enrolment.

Ongoing service is billed monthly in advance unless your agreement specifies another schedule. The agreement states the start date, billing date, renewal arrangement, any minimum term, covered systems, included work or hours, service windows and how requests are submitted.

Website care, hosting, IT support, Microsoft 365 administration, onboarding, offboarding, domain or cloud management, automation maintenance and software support are included only when named in your plan. Unused time, rollover, emergency requests and extra work follow the written agreement; they are not assumed to be included.

We confirm whether a request is within scope before doing additional chargeable work. Changes to the monthly price require advance written notice and an opportunity to accept or end the affected service before the changed price takes effect, subject to your existing agreement and applicable law.

An acknowledgement or response target is not a guaranteed resolution time. Standard plans do not include 24/7 coverage or guaranteed uptime. Any specific service levels must be expressly agreed in writing.

Contact info@k2digitalmedia.ca to cancel or discuss a concern. Unless your agreement states otherwise, month-to-month support can be ended by written notice before the next renewal. Service continues to the end of the paid period unless an earlier end is agreed. Any fixed term or special notice requirement must be disclosed before acceptance.

For cancelled projects, K2 provides an account of work completed and approved costs incurred. Unused advance payments are refunded after deducting amounts properly payable for completed work and authorised non-recoverable commitments, subject to applicable law. A deposit is not automatically forfeited in full.

If K2 cannot provide an agreed service, we discuss a remedy, revised arrangement or refund for the undelivered portion as appropriate. Refunds for supplier purchases are subject to the supplier terms and any applicable statutory rights.

At the end of service, we coordinate a reasonable handover of client-owned accounts, files and documentation included in the agreement. Any migration or additional handover work is scoped in advance. We confirm hosting end dates, data export arrangements and retention or deletion dates before discontinuing hosted services.

You must have authority to request work on the devices, accounts, domains, software and data involved. An authorised business contact approves access, purchases, permission changes and instructions affecting employees.

Remote support requires your authorisation. Administrative access is limited to what is reasonably needed for the agreed work. Use the agreed secure method to share credentials; do not send passwords through public enquiry forms.

Onboarding and offboarding follow an approved checklist. Disabling accounts, revoking sessions, transferring files, preserving email and removing licences depend on the platform’s capabilities, retention settings and subscriptions. You provide timely instructions about access, ownership and required records.

Account recovery requires appropriate verification. We cannot guarantee that a provider will restore access or that unsupported software or hardware can be repaired.

You retain ownership of the business data and materials you supply. Both parties must handle personal and confidential information appropriately and use it only for authorised purposes. K2’s privacy policy describes its handling of enquiry and client information.

Before migration, repair, reinstallation or a significant change, we agree on backup responsibility, the data to be moved, permissions, checks and any expected interruption. Keep an independent copy of important information where practical. Work can be paused if an appropriate backup or essential authorisation is missing.

Where K2 manages backups, the agreement identifies the systems covered, frequency, retention, storage arrangements and any restore testing. Backup success and recovery depend on the condition of source data and the agreed service. No service guarantees that all lost or damaged data can be recovered.

Migrations are limited to supported data and platform capabilities. Historical data, permissions, settings or features may not transfer in the same form. We explain known limitations and carry out the agreed validation with you.

Cloud, email, CRM and AI services may process data in locations determined by their providers. We agree on appropriate providers and access before transferring client data. Tell us about contractual or privacy requirements during scoping so suitability can be assessed.

You provide accurate content, business information and the rights to use supplied material. You review pages, forms, payment settings and other customer-facing content before launch. Domain registration and renewals remain with the agreed account owner.

Website maintenance includes only the updates, content changes, checks and fixes in your plan. Third-party updates may create compatibility issues requiring separately approved work. Hosting and email availability also depend on external providers, connectivity and domain configuration.

Microsoft 365, email and cloud setup are subject to supported features, licence levels and provider terms. Standard account permissions, MFA, email authentication and website configuration do not amount to a comprehensive cybersecurity service or compliance certification.

SEO and performance work aims to improve the agreed areas; K2 does not guarantee rankings, traffic, sales, a specific performance score or uninterrupted service.

We agree on the workflow, permitted data, integrations, acceptance criteria and approval points before implementation. Your team reviews representative tests before production use. You remain responsible for business decisions and approval of consequential actions.

AI-generated drafts, summaries, classifications and extracted information may be inaccurate. Appropriate human review is required before using them for sensitive decisions, external commitments or other consequential actions. Confidential or personal information is used with an AI provider only within the agreed data-handling scope.

Automated messages must use an authorised purpose and appropriate recipient permissions. Where commercial electronic messaging rules apply, the workflow must support required consent, sender identification and unsubscribe handling. K2 does not provide unsolicited spam campaigns.

APIs, provider limits, credentials, software versions and subscriptions can change. Ongoing maintenance, error review and changes to integrations are included only where agreed. We document relevant dependencies and how to pause the workflow.

Your project agreement states ownership and licence rights for custom code, designs and documentation after payment. K2’s pre-existing tools and third-party or open-source components remain subject to their applicable licences. Source code, deployment access and support arrangements are specified in the handover scope.

Timelines depend on agreed scope, access, client feedback, supplier availability and technical findings. We communicate material delays and agree on next steps. No completion date, repair outcome, time saving or business result is guaranteed unless expressly set out in a written agreement.

We perform services with reasonable care and skill. Please report a defect or concern promptly so it can be assessed against the agreed scope. Fixes for an agreed deliverable, new requests and problems caused by unrelated changes are handled according to the project or support agreement.

These terms do not create a blanket exclusion of liability for K2’s work. Any agreed allocation or limitation of liability must be set out in the written agreement and remains subject to applicable law. You are not asked to waive rights that cannot legally be waived.

Contact info@k2digitalmedia.ca with the relevant invoice or project reference and a description of the concern. We aim to resolve issues through a practical discussion and a written record of the agreed next steps.

Agreements are governed by the laws of Ontario and applicable federal laws of Canada, subject to any mandatory protections or jurisdiction rules that apply. Updates to these website terms do not retrospectively change an existing agreement.